Selecting the right knowledge management tools: Software trends and key evaluation criteria
- Gilles Balmisseb(Author),
- Denis Meinganb(Author),
- aNew Jersey Institute of Technology,
- bKnowledgeConsult
Research Output: Chapter in Book/Report/Conference proceeding Chapter
Abstract
In this chapter, we update earlier research on the state of the art Knowledge Management (KM) tools and present key evaluation criteria that can be used by organizations to select the applications that best meet their specific KM needs. We briefly describe tools currently available in the software industry to support different aspects of knowledge management and offer a framework for understanding how these tools are clustered based on the functionality they support.